Archive for the ‘updates’ Category

Are you having trouble Registering Ez-Architect ?

November 25, 2013

We’ve had a couple of incidents where users have had some trouble registering Ez-Architect.

Did you see something like this?

Do you see this when you try to register your key?

Do you see this when you try to register your key?

There are reasons and solutions (not reasons and excuses…). First, solutions:

Solution A

  1. Check to see what version of Ez-Architect you are using. Go to Help/About. This will operate whether you’re using the demo or have an older registered version.
  2. If you have a version prior to 6.0, you should not be seeing anything like the message, above. If you do see this and you’re trying to register an old version, contact us and tell us about it. We’ll find it very interesting… and strange. And then we’ll encourage you to upgrade to version 6.
  3. If you have version 6.0 or 6.1, you’ll need to download version 6.2 (see why below). You can do this here: Ez-Architect 6.2 demo download
  4. Be sure to uninstall any previous version.
  5. Install version 6.2
  6. enter your key.
  7. Ez-Architect should be in full operating mode.

Solution B

Upgrading from 6.1 to 6.2 if you’ve already Registered

You might be wondering how to get the latest and greatest and what will happen if you’ve already registered.

This is not a problem. If you’d like to upgrade to version 6.2 from 6.0 or 6.1 and you’ve already successfully registered, follow the instructions above (Solution A). But skip step 6. Your software will automatically be in full version (not demo) mode.

Why no re-registration? Because you have registered your computer. So even if you uninstall Ez-Architect, and reinstall Ez-Architect at this version level, you will be automatically registered for the newer version. That’s also why you can’t use the same key on a second computer. AND it’s why we make 2nd and 3rd key options available at a very reasonable cost ($2 bucks) when you make your original purchase. So you can use Ez-Architect on more than one computer. You just have to use the 2 or 3 key option when you purchase (or send us green rectangles after the fact). See this page for more info about getting extra keys after your original purchase:

Get more keys

But I digress.

Why the message?

Explanation 1

I promised an explanation of the message for those of you who care; And more explanation for those who are asking ‘why, if I was able to register version 6.1 a couple of months ago, why can’t I register 6.1 with a new key on a different computer?’

When you register Ez-Architect, it contacts a special server that records your email address and Ez-Architect key. A few months ago, we switched to a new server and so Version 6.2 of Ez-Architect was set to contact the new server. Earlier versions were set to contact the old server, which alas, is no longer there. So if you try to register version 6.1, it cannot do it, and you get the friendly message above when you try.

Explanation 2

There is one other possible reason that you might see the message above: Sometimes your firewall will block you from connecting with our server. If this happens, please try to set your firewall to allow the connection and try again. If it’s still a problem contact us and we’ll assist you.

And there you have it!


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